Shipping policy

SHIPPING POLICY
Thank you for shopping with Luxy Hair Co! Below you'll find everything you need to know about how we process and ship your order.

PROCESSING TIME
Processing times vary by product and collection:
- In-stock bundles and lace pieces: 5–14 business days
- Pre-order items: 2–4 weeks
Each product page lists the specific processing time for that item. Processing time is separate from transit time and begins once your order is confirmed and payment is received.

SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping on all orders over $700 CAD. Orders under this amount will have shipping calculated based on destination and weight at checkout.
Delivery times are estimates only and begin after your order has been processed and shipped. We are not responsible for delays caused by the shipping carrier, customs processing, or other events outside our control.

INTERNATIONAL SHIPPING
We ship internationally. Please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Luxy Hair Co has no control over these fees and cannot predict what they may be.

ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package's journey to you.

LOST, STOLEN, OR DAMAGED PACKAGES
Luxy Hair Co is not liable for packages lost, stolen, or damaged in transit once they have been handed off to the shipping carrier. If your package appears to be lost or was delivered but you did not receive it, please contact us at info@luxyhair.co and we will do our best to help you resolve the issue with the carrier.

INCORRECT SHIPPING ADDRESSES
Please double-check your shipping address at checkout. Luxy Hair Co is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at info@luxyhair.co and we will do our best to update it before the order ships.

QUESTIONS
If you have any questions about your order or our shipping practices, please reach out to us at info@luxyhair.co.