Shipping Policy

Processing time is 5–14 business days for in-stock items, or 2–4 weeks for pre-order items, before shipping. After processing is complete, your order is shipped.

Canada: standard transit times apply
USA and International: we ship worldwide, transit time varies by destination

Orders over $700 CAD ship free.

Once your item ships, a tracking number will be sent to the email address provided with your purchase. Luxy Hair Co is not responsible for your package once it has been handed off to the carrier.

Questions? Email us at info@luxyhair.co.

Return & Exchange Policy

We offer a 30-day return window from the date you receive your item. Items must be unworn, unused, with tags, and in original packaging, along with proof of purchase. Sale items and gift cards are final sale.

To start a return, contact us at info@luxyhair.co. Items sent back without first requesting a return will not be accepted.

Refund Policy

Once we receive and inspect your return, we'll notify you whether it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow extra time for your bank to post the refund.

Questions? Email info@luxyhair.co.

Cancellations

Please contact us as soon as possible at info@luxyhair.co if you need to cancel or change your order. Once an order has entered processing, we may be unable to make changes.

Currency

By using our website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for currency conversion. You also agree to have that currency stored in a session cookie in your browser, a temporary cookie that's automatically removed when you close your browser. We do this so the selected currency stays consistent as you browse, and prices display in your local currency.

Terms and Conditions

By purchasing, you agree to the following:

You have read the product description and understand the product you are receiving. You understand and agree to our Return & Exchange Policy above. Once submitted, order changes or cancellations may not be possible, including item changes and shipping address changes.

Email: info@luxyhair.co